An enterprise level ITIL based Help Desk incorporating customer, contract and queue management, integrated with an asset management strategy can effect improved operational efficiency by automating the relationship and actions between different assets and business processes.
Most Small and Medium sized Businessess (SMBs) use modest email-based IT Support systems, but as they grow, and as service requests increase, the Quality of Service (QoS) reduces dramatically. IT support moves into fire fighting mode, resolving the increasing amount of requests just to avoid service failure. Without a robust Help Desk solution, there is no facility to proactively identify and resolve problems before they impact on the larger business and its services which, without action, could cause the business to cease operating and incur potentially large revenue losses.
Why Help Desk with Loc8™?
The Loc8™ Help Desk provides a centralised and extremely powerful solution to IT service support so that each incident and problem is analysed to determine its root cause to prevent similar problems in the future.
Smartpath’s Loc8™ is packed with features with clean, logic driven user interfaces, and is easy to set up and use. It allows users to log calls and manage incidents for those assets and helps you manage any asset in your business from procurement to disposal.
Quite simply, Loc8 Help Desk helps you track incidents and manage assets across any function and make better decisions faster about your balance sheet to ensure optimal profitability at any given moment in time.